International Orders
Due to Covid-19 we are not shipping internationally.

My coupon code does not work
Only one coupon code can be used per order. Check that the spelling is correct, and be sure to click the "apply" button or hit "enter" at checkout. What looks like a letter O might be a number 0, and vice versa.

Sales Tax
State and local sales tax will apply to all orders shipped within California. 

Modifying Orders
We ship orders by noon PDT and combine orders received by noon.

Canceling an Order
If you change your mind about your order, we can cancel it only BEFORE we ship it. Note that we try to ship within one business day (often Saturdays). Please email us immediately if you decide to cancel your order (info@joyful-creations.com). If the order has already left our facility, you can write RETURN TO SENDER on the package and return it to the post office. All orders shipped and refused will be charged a 20% restocking fee plus our cost to ship to you. We will refund you the difference once we receive it back in our office. We do reserve the right to refuse cancellation requests or charge a 20% restocking fee.

Missing/Damaged Items
If you receive a package that has missing, defective, or wrong items please contact customer service within 7 days upon receiving your order to make the corrections. Please include your order number, your full name, contact information and a short description of the problem in the email.